As a seller, you may have a handful of messages that you find yourself frequently sending to buyers. Instead of rewriting the same message each time, you can create email templates for the most common messages that you send to buyers.
Click the Profile Picture and select Messages > Templates.
2. Click Add New Template.
3. Create your message template. You can click to copy from options on the right-hand side.
4. Select Order Status, Sending Time and the marketplace you want to add.
For general messages you wish to send automatically to customers, select the toggle to enable status to start automatic message.
After your template is created, you have the option to edit by clicking the 3 vertical lines.